Achieving high levels of productivity in the delivery of a repairs service is both key to process efficiency and to ensuring high levels of customer satisfaction. The effective supply of materials is critical to keeping operatives working efficiently.

CHIC’s merchant services and materials frameworks and Dynamic Purchasing System allow members to work directly with a wide selection of market leading suppliers for materials and merchant services. We can offer an over the counter solution, van stock management with delivered services or bespoke fully managed stores. Detailed price catalogues and monthly management information help members to achieve greater workforce and materials purchasing efficiencies, right down to each individual operatives needs.

Merchant Services

CHIC manages a comprehensive price catalogue for each materials manufacturer and merchant, to offer volume discounts and benchmarked value for money on all the materials and components most commonly used for responsive repairs and planned investment works.

We review manufacturers and suppliers prices regularly, to keep you in touch with the latest top products and cost changes. Each month members will receive a comprehensive report explaining their purchasing trends and recommending alternative, more cost effective products and options, to help contain costs.

Development and Planned Materials

CHIC manages frameworks with a wide range of materials manufacturers and suppliers. We maintain price catalogues to help members choose the best value product for their planned programmes or new homes. These can be supplied to both internal and external contractors, for planned investment and newbuild projects.

Separating materials from labour gives members control of what materials are purchased, therefore supporting their long term asset management strategies, as well as giving price transparency and delivering project savings. The supply and payment processes can be efficiently managed through CHIC’s Order Management System (COMS).

Choose between a multi-merchant or one-stop-shop approach, backed by our detailed knowledge of merchant services, with on call contract support for:

  • Responsive repairs
  • Minor and major voids
  • Gas servicing and repairs
  • Electrical inspections and repairs
  • Plumbing and heating products
  • All planned investment projects