Flagship Housing – Delivering Adaptations Through the CHIC Framework with AKW
Challenge
Flagship Housing is committed to providing homes that are safe, comfortable and accessible for all residents. A vital part of this mission is carrying out Disabled Facilities Grant (DFG) funded adaptation works, which often require specialist products and reliable suppliers. Traditional procurement routes can be complex, time consuming and inconsistent, making it harder to deliver the right outcomes on time and within budget. Flagship therefore needed a trusted solution that could simplify procurement, ensure compliance and deliver value for money while supporting their adaptation programme.
Solution
To meet this need, Flagship Housing began working with AKW through the CHIC Adapted Bathrooms Framework, a proven procurement route for housing providers. AKW recommended the CHIC framework as an efficient and transparent way to procure their products and Flagship quickly saw the benefits. By adopting this approach, Flagship gained access to competitive pricing through a framework agreement and a simplified procurement process that supported compliance and a trusted structure for managing repeat orders and ongoing projects.
How CHIC Helped
CHIC’s role in supporting Flagship has been to provide a trusted framework that gives them confidence that procurement is robust and leads to competitive pricing. By working with AKW through CHIC, Flagship has not only been able to streamline processes but has also benefited from AKW’s added value, with proactive support during onboarding. From toolbox training for Flagship’s teams to technical advice on product specifications and responsive aftersales support, AKW has worked alongside CHIC to deliver a fully coordinated implementation.
The combination of CHIC’s structured framework and AKW’s hands-on service has made the procurement process secure, adaptable and customer focused. Today, AKW’s products are a central part of Flagship’s adaptations programme and are used in almost all Disabled Facilities Grant funded works.
A typical DFG project will involve a traditional bathroom being transformed into a modern wet room using AKW products. The installation enables the resident to live more independently, clearly demonstrating the positive real life impact of this collaboration.
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