Delivering Warm Homes at Scale Across Wiltshire
Background & Requirements
Wiltshire Council requires a compliant and efficient route to procure a Managing Agent capable of delivering the Warm Homes Local Grant at scale across the county. The Council needs a partner that can support the full lifecycle of the programme, from engaging residents and assessing eligibility through to technical property assessments, installer management and the delivery of energy efficiency improvements for fuel poor households. The priority is to ensure a high quality, compliant service while maximising uptake of available funding and reaching those most in need.
Solution & Route to Market
To meet these requirements, Wiltshire Council has utilised the CHIC Healthy Homes Framework to directly award EDF as Managing Agent. This approach provides a fully compliant procurement route while significantly reducing the time and internal resource typically required for a full tender process.
Through this appointment, EDF delivers a complete turnkey service that covers resident outreach and application handling, detailed property assessments and PAS compliant retrofit design. The service also includes the selection and management of subcontractors, coordination of installation works and oversight of quality assurance and technical compliance. In addition, EDF manages the collection of evidence required for DESNZ reporting and funding claims, ensuring the programme remains robust, auditable and aligned with funding requirements.
The use of the CHIC Healthy Homes Framework enabled rapid mobilisation and established strong governance and cost control from the outset. This has supported Wiltshire Council in scaling delivery effectively and meeting key programme milestones.
How CHIC Supported Delivery
CHIC played a central role in simplifying and accelerating the procurement process. By providing specialist guidance on the most appropriate route to market, CHIC ensured that Wiltshire Council could proceed with confidence and compliance. Early engagement between the Council and EDF was facilitated to refine delivery plans and align expectations from the outset.
The Healthy Homes framework also provided a transparent and auditable route to appointment, supporting both value for money and accountability. As a result, Wiltshire Council was able to reduce administrative burden and focus its internal resources on strategic priorities such as resident engagement, local insight and partnership working, while EDF took responsibility for operational delivery.
Outcomes & Impact
The project has enabled Wiltshire Council to accelerate the delivery of energy efficiency improvements across the county, increasing the number of fuel poor households supported through the scheme. The streamlined procurement process reduced pressure on internal teams while maintaining strong compliance and governance standards. The partnership between Wiltshire Council, CHIC and EDF has created an effective delivery model that combines strategic oversight with operational expertise, ensuring the programme delivers measurable benefits to residents.
What our stakeholders say...
Services
We offer a comprehensive selection of services, providing a full suite of contractor and supply chain solutions for affordable housing landlords and other public sector bodies, across their asset management and development programmes.
Case studies
CHIC has demonstrated creating significant cost savings, efficiencies, and other value outcomes for our members over the past few years.
Meet the team
Bringing a wealth of knowledge from across the housing and construction sectors.