Consumer Standards Compliance Health Check
CHIC partnered with Sandwell Metropolitan Borough Council to procure consultancy services for a comprehensive health check of their compliance with consumer standards. This review was to assess potential gaps, develop strategies to address non-compliance risks and prepare for future regulatory scrutiny through a mock inspection. The services were procured under the Consultancy Framework – LOT 1: Multi-disciplinary Integrated Consultancy Team.
CHIC worked with Sandwell MBC to produce a comprehensive brief, for a review to identify areas where the council’s compliance with consumer standards could be improved. This included a thorough evaluation of processes, policies and outcomes.
CHIC guided Sandwell MBC through the process of selecting and commissioning an appropriate consultancy, establishing a compliant route to market. Sandwell MBC selected Pennington Choices to undertake a review, based upon their relevant experience, market knowledge and proposals for an integrated approach. CHIC then facilitated meetings between the council and the supplier to align objectives, ensuring smooth communication and assisting in the formal contract setup. All terms and conditions were agreed upon to enable an efficient working partnership.
To prepare Sandwell MBC for potential regulatory inspections, Pennington Choices will facilitate a mock inspection. This will include interviews with key stakeholders, designed to simulate the scrutiny and questions that would arise in an official inspection. The mock inspection will help Sandwell MBC test their preparedness and improve their responses.
Based on the self-assessment findings, Pennington Choices will assist in creating targeted action plans to address areas of weakness. This will ensure that Sandwell MBC has a clear path towards compliance, with defined steps to mitigate risks and strengthen governance.
The Consumer Standards Compliance Health Check for Sandwell MBC exemplifies a seamless integration of expertise, efficient project mobilisation and a strong emphasis on compliance and preparedness. CHIC was able to support Sandwell MBC to effectively commission the review and position its consumer standards more effectively, while preparing them for future regulatory inspections.
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