Stonewater and Westmade Deliver Responsive Repairs Through CHIC’s DPS
Overview
CHIC supported Stonewater in securing a compliant and efficient procurement solution for responsive repairs and general building works across the South East.
Through CHIC’s Dynamic Purchasing System (DPS), Stonewater awarded a £1.8 million contract to Westmade following a mini competition process, enabling the continued delivery of high quality maintenance services to residents spread across Reading, Berkshire, Southampton, Portsmouth and Hampshire.
The Requirement
Stonewater required an experienced contractor capable of delivering a wide range of responsive and other maintenance works across both general needs and retirement living properties. The scope of works included window and composite door replacements, roofing repairs, plastering, ventilation installations and electrical works associated with kitchens and general repairs.
In addition to individual trade works, the contract also covered more complex multi trade projects, including flooring replacements requiring plumbing and carpentry services, alongside reactive kitchen and bathroom replacements.
With a varied housing portfolio and a need for responsive service delivery across multiple locations, Stonewater needed a compliant procurement route that offered flexibility and value for money, while ensuring high standards of service delivery for residents.
How CHIC Helped
CHIC worked with Stonewater to identify a procurement route that could support both day to day responsive repairs and more complex multi trade maintenance projects across the South East. By using CHIC’s Dynamic Purchasing System (DPS), Stonewater was able to run a compliant mini competition process that aligned with its operational and service delivery requirements.
The DPS provided a flexible framework for appointing an experienced contractor with a strong track record in the housing sector, resulting in the successful appointment of Westmade. The approach enabled Stonewater to maintain continuity of service for residents while achieving a balance of quality, efficiency and value for money across the contract.
Delivering Value Through Partnership
Strong partnerships are essential to delivering effective responsive maintenance services, particularly across large and diverse housing portfolios. Through collaboration between Stonewater, Westmade and CHIC the contract supports a shared commitment to quality, responsiveness and customer service.
By bringing members and trusted suppliers together through compliant procurement solutions, CHIC helps create long term partnerships that deliver value and positive outcomes for residents.
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