To support the selection process, CHIC organised a supplier engagement day. All framework suppliers were invited to exhibit kitchens based on two specified price bands, with components restricted to a consistent list to ensure fairness. Staff from Connexus’ Housing and Repairs Teams, along with a Resident Panel, assessed each kitchen against a range of qualitative measures.

Each supplier gave a short presentation covering their mobilisation approach and delivery model. This was followed by a structured Q&A session led by Connexus. The combined scores from the product assessments and presentations were added to the framework tender evaluations to determine the final outcome.

The supplier day proved to be a highly successful and valuable part of the process. It gave Connexus staff and residents the opportunity to assess products first hand, rather than relying solely on written submissions or specifications. This hands on approach encouraged meaningful engagement, allowed real time comparison of quality and functionality and gave confidence in the supplier’s ability to deliver. Bringing together operational teams, end users and decision makers helped ensure that the final selection met practical needs as well as procurement criteria.

Magnet Contract Kitchens was appointed as the successful supplier and went on to deliver kitchen units to Connexus for three years, providing a significantly improved services.