CHIC Team Reflections

Chris Brockwell, Head of Member Services (South) Housing is a complex sector. It operates within an ever changing regulatory environment, has a wide and diverse range of stakeholders and needs to deliver safe, affordable and healthy homes in a changing world. Governments have numerous changing policies as part of their agendas and manifestos, so the […]

By Liam Gratty, Director of Strategic Services The government’s decision to phase out ECO4 is creating uncertainty across the housing and retrofit sector. ECO4 funding has been primarily aimed at private homeowners and privately rented properties, focusing on households meeting certain eligibility criteria, such as being on specific benefits, having a low income, or living

By Joanne Heyes, Head of Member Services (North) “Strategic asset management” (SAM) is not just about spreadsheets, stock data, or investment programmes. Rather, it is about how to make smart, sustainable decisions to protect homes, strengthen landlords’ operations and, most importantly, improve residents’ lives. In social housing, SAM is about managing homes as long term

By Liam Gratty, Director of Strategic Services The traditional landline network, known as the Public Switched Telephone Network (PSTN), is being switched off. By January 2027, all landline services across the UK will move to digital technologies such as Voice over Internet Protocol (VoIP). This change may sound technical, but for social landlords it carries