Our Members: Wales

The overall process was seamless, efficient, and we will happily utilise their services again in the event of another large-scale retender.

Stonewater has been a member of CHIC for many years and has always received a service that is delivered with honesty and integrity by a team of professionals that understand our business and requirements. Awards of contracts are facilitated swiftly, guiding us through the process of award and mobilisation with dedicated procurement support.

Although I thought the whole procurement process would be daunting, it was the opposite. It was a pleasant experience thanks to Vicki and the whole team working behind the scenes.

CHIC supported at all points throughout the process and made life much easier, especially helping to ease the administration and technical burdens. Ultimately, we have awarded and started trading with many local and regional contractors delivering vital works to our customers and within our communities.

CHIC has helped us to think more commercially about how we deliver our services, particularly with planned works. Following our work with CHIC, which is ongoing, we now firmly understand our planned works costs at a granular materials and labour level – CHIC provides the platform for this heightened and essential level of understanding.

The expertise we have received from CHIC has been invaluable in gathering a team of experts that are equipped to carry our scheme through to completion with no upfront tender process. Having a scheme that can be relocated with little fuss means we have flexibility for regeneration.

There is also a culture within CHIC of support and a can-do-will-do attitude. Communication is excellent, and they are always on hand to provide support where necessary.

CHIC has been instrumental in supporting a wide range of our Housing & Health and Safety procurements, providing excellent attention to detail and on-hand support to help us meet urgent deadlines. Their robust framework and DPS solutions, which allow for direct awards and mini competitions, are openly available to us as a public sector authority, offering favourable fees and ensuring smooth procurement processes. The support provided by their Member Services, Technical and Supply Chain teams has been invaluable in assisting us to deliver works and services as part of our asset management strategy.