Home > CHIC Conference and Exhibition 2026 Agenda
- CHIC Conference & Exhibition 2026
- CHIC Conference and Exhibition 2026 Agenda
CHIC Conference & Exhibition 2026 Agenda
The event features two stages of expert discussions covering a wide range of important topics in the housing sector.
Attendees will hear insights on safety, innovation, investment, workforce development, customer experience, and sustainability, offering a broad perspective on the challenges and opportunities facing the industry today.
Our Speakers









Main Stage
Three years on from the implementation of the Building Safety Act, how are we doing? Are our homes all safe for residents and is the sector investing fast enough where they are not?
Three years have passed since the implementation of the Building Safety Act, a landmark piece of legislation designed to transform the way buildings are designed, constructed, and maintained across the UK. But how much progress have we really made? Are we delivering on the Act’s promise to ensure that all residents live in homes that are demonstrably safe? And is the sector investing fast enough to meet the challenge?
Making the right investment decisions needs use of the right data intelligently. But do we survey our homes effectively to collect the right information in the first place and can we use AI to help?
In an era where data drives every major investment decision, the quality of information we collect about our homes has never been more important. Yet across the housing sector, inconsistencies in surveying methods, data capture and analysis often lead to gaps in understanding and ultimately to suboptimal investment choices.
With the implementation of Awaab’s Law last October, are landlords on top of preventing damp and mould. Where not, will they now respond quickly and effectively?
The tragic case that led to Awaab’s Law, implemented in October 2024, has transformed expectations around how landlords address damp, mould and disrepair. The message is clear: proactive prevention and timely response are no longer optional, they are legal and moral obligations.
This session examines how the sector is responding to these new requirements. Are landlords truly on top of prevention, with robust inspection, maintenance and resident engagement strategies? Or are too many still caught in a cycle of reacting to complaints rather than addressing root causes?
The housing press and credit ratings reports shock horror about how much is now being spent on the sectors existing homes, but why? Isn’t this what residents pay their rent for? How does a landlord ensure that its investment is optimised whilst reducing running costs for its customers?
Recent headlines and credit rating reports have drawn attention to the sharp rise in spending across the housing sector on maintaining and improving existing homes. But is this really a cause for alarm or a sign that landlords are finally making the right long-term investments?
It is now 5+ years since ‘net zero’ became part of the sectors vocabulary. We are now well on our way to 2050, so how are we doing? We will learn about how the country has progressed at a macro level (quite well) and how our sector is doing (not so well). How can we improve?
More than five years have passed since ‘net zero’ became part of the housing sector’s everyday vocabulary but how much genuine progress has been made? As we edge closer to 2050, the UK as a whole has made notable strides in reducing carbon emissions, yet the housing sector continues to face significant challenges in turning ambition into action.
Conference Conclusions & Close
Thought Leadership Stage
Our sector needs to attract and train new talent to meet our maintenance, investment and newbuild aspirations. How are we doing to recruit and develop our future workforce and how do CHIC and CHIP help?
The future of social housing depends on the people who build, maintain and manage it. Yet across the sector, skills shortages, ageing workforces and growing technical demands are creating serious challenges. To meet our ambitions for maintenance, investment and new build delivery, we need to attract, train and retain the next generation of skilled professionals, from apprentices and tradespeople to project managers and sustainability specialists.
Everything now needs an app and a password. Online repairs ordering and tenancy management were expected to improve customer service – have they? Or has ‘digital everything’ left some customers isolated and feeling rejected?
In a world where “digital by default” has become the norm, housing providers have embraced apps, online portals and automated systems to make repairs, payments and tenancy management faster and more efficient. But has this transformation really improved customer experience or has it unintentionally created barriers for some residents?
It is approaching two years since the government was elected and pledged to deliver 1.5m new homes. So, what progress has been made to increase investment, cut red tape, promote new towns and regeneration at scale.
Nearly two years on from the government’s pledge to deliver 1.5 million new homes, the question remains: how close are we to making that ambition a reality? Amid rising costs, planning delays and competing priorities, the housing sector faces mounting pressure to accelerate delivery, not just in volume, but in quality, sustainability and place-making.
Is it better to insource or outsource? Do we blame the Contractor or become a better client? Can we improve the efficiency of materials supply? This session looks at contracting through different lenses – not all views are the same.
Delivering efficient, high-quality maintenance and investment services is central to every housing provider’s success, but getting the contracting model right remains a constant challenge. Should services be insourced or outsourced? Are inefficiencies the fault of the contractor, or do they stem from the client relationship? And how can smarter supply chain management and materials logistics improve performance and value for money?
Over a year since the Procurement Act came into force, how has it reshaped contracting in the housing sector and what do you need to know to ensure you are fully compliant?
The Procurement Act 2023 represents one of the most significant reforms to public procurement in a generation, reshaping how housing providers, local authorities and suppliers plan, procure and deliver services. As the new framework takes hold, the focus is shifting from compliance to impact: how has the Act changed our approach to procurement, collaboration and social value delivery?
Location
International Way,
Telford, Shropshire,
TF3 4JH