09:00 – 10:00: Building Safety – Fact or Fiction
Three years on from the implementation of the Building Safety Act, how are we doing? Are our homes all safe for residents and is the sector investing fast enough where they are not?

10:45 – 11:45: Data, Surveys & AI – Intelligent or Artificial?
Making the right investment decisions needs use of the right data intelligently. But do we survey our homes effectively to collect the right information in the first place and can we use AI to help?

12:00 – 13:00: Damp, Mould & Disrepair – Prevention or Reaction?
With the implementation of Awaab’s Law last October, are landlords on top of preventing damp and mould. Where not, will they now respond quickly and effectively?

14:00 – 15:00: What is Strategic Asset Management?
The housing press and credit ratings reports shock horror about how much is now being spend on the sectors existing homes, but why? Isn’t this what residents pay their rent for? How does a landlord ensure that its investment is optimised whilst reducing running costs for its customers?

15:30 – 16:30: The Journey to Net Zero – The UK & The Housing Sector
It is now 5+ years since ‘net zero’ became part of the sectors vocabulary. We are now well on our way to 2050, so how are we doing? We will learn about how the country has progressed at a macro level (quite well) and how our sector is doing (not so well). How can we improve?

16:30 – 16:30: Conference Conclusions & Close

09:00 – 10:00 Future Skills & Social Investment
Our sector needs to attract and train new talent to meet our maintenance, investment and newbuild aspirations. How are we doing to recruit and develop our future workforce and how do CHIC and CHIP help?

10:45 – 11:45: Customer Services – Personal or Virtual?
Everything now needs an app and a password. Online repairs ordering and tenancy management were expected to improve customer service – have they? Or has ‘digital everything’ left some customers isolated and feeling rejected?

12:00 – 13:00: Newbuild & Regeneration – 1.5m New Homes – Really?
It is approaching two years since the government was elected and pledged to deliver 1.5m new homes. So, what progress has been made to increase investment, cut red tape, promote new towns and regeneration at scale. And can MMC really help?

14:00 – 15:00: What helps efficient Contractor Service Delivery?
Is it better to insource or outsource? Do we blame the Contractor or become a better client? Can we improve the efficiency of materials supply? This session looks at contracting through different lenses – not all views are the same.

15:30 – 16:15: Procurement Act 2023 – How Have We Changed?
Three years on from the implementation of the Building Safety Act, how are we doing? Are our homes all safe for residents and is the sector investing fast enough where they are not?