CHIC Head of Member Services (East)

Closing Date: TBC
CHIC needs to strengthen its member services team to provide a service to a range of members across the East of England. The post-holder will be responsible for securing member engagement with CHIC, so that members choose CHIC as their preferred consortium for all procurement solutions. The role includes the responsibility to proactively market and promote CHIC and its products across the region to secure growth. The post-holder is responsible for providing an interface between CHIC, its members and our extensive supply chain.
Closing Date: TBC
Interviews: TBC

ARK Consultancy Limited (ARK) acts as Agent for the Communities & Housing Investment Consortium Limited (CHIC), a consortium of social landlords focussing on collaborative asset management solutions (including direct materials procurement) for responsive repairs, planned investment, compliance and new development works.


    • The ability to build positive relationships

    • The ability to sell a service solution to procurement and asset management professionals

    • The ability to turn conversations into action

    • Meticulous record keeping

    • The ability to manage your own workload, work to deadlines and work well under pressure

    • Excellent analytical skills

    • Excellent cost management skills and understanding of value

    • Ability to present at conferences, seminars and workshops

    • Ability to independently problem solve.


    • A comprehensive knowledge of the social housing sector, with active contacts and strong relationships with key personnel in a range of social housing landlords

    • A sound understanding of housing maintenance and construction

    • A good understanding of how the social housing sector operates, particularly around asset management and building safety

    • An understanding of off-site housing production and new development

    • Proficient in the use of Microsoft Office products


    • A strong track record in working within/for the social housing sector

    • A track record in effective sales business development management

    • A strong track record in account management

    • Good report writing experience

    • Experience of the current housing market and prevailing issues around strategic asset management and building safety

    • Desirable: Asset Management experience

If you are interested in this role, please use the form below to send in your CV.

For more information or if you would like the full job description, please contact our enquiries email – [email protected]

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